Introduction to TelcoMgr | Telecommunications Expense Management Software

Telecom Expense Management Software

Welcome to the TelcoMgr™ User Guide and Tutorial.

TelcoMgr™ is a software application suite for Telecom Auditing, Telecom Expense Management and Help Desk resources for telecommunication professionals. TelcoMgr™ is designed to help you accurately record your business telephone and data services. The program includes databases that can be used for multiple customers such as a vendor may wish to maintain or for a single end-user with multiple locations.

Are you new to TelcoMgr™ and in need of a demonstration copy or license? Be sure to review the "How to Order TelcoMgr" section.

The TelcoMgr™ relational databases are designed to be a central repository for the following information:

•	Master Telephone Company (Telco) or Service Carrier account data.

•	Detailed line, circuit and/or service data, including summary cost, Data Network Elements and Carrier Network Elements.

•	A Customer/Circuit Telco history log for each customer/location that is created and maintain in chronological order.

•	An Asset listing of Customer Premises Equipment (CPE), components, equipment and systems, plus vendor information, warrant and maintenance contract data.

•	Separate Telephone Directories can be easily created and edited for each Customer or Location.

•	Expense Log by location and/individual expense items.

•	Telco Rate Comparison Table and Worksheet. Plus, a Baseline Expense Template, which may be copied to as many Customer/Location records as needed.

•	Global History File & Help Desk Tools, which includes document indexing and warehousing functionality. Save PDF, image, HTML and/or Excel with any History record.

Additional Features

•	A variety of reports, many of which may be customized, are included with comprehensive data and summary information of existing, or planned changes.

•	A Telco Glossary for easy lookup of common and uncommon terms.

•	An an optional 'Import' and 'Export' tool (IMPEX) is available to allow information exchanged among multiple locations. Exchange text, Excel or CSV file types.

•	Reminder Alarms for moves, changes, additions and telephone company orders.

•	Comprehensive asset and/or equipment inventory module for serial numbers, systems, components, warranty information, maintenance contract details and other related telecommunication data information.

•	Dynamic Weekly and Monthly Planning calendars are linked to Reminders and Managed Service Contracts.

•	Common database for saving Universal Service Order Codes (USOC).

•	Advanced User Security Access control.

Note: Be sure to review the "Special Upgrade Considerations" for version 6.

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