Service Management Software

SWORD™ | Service Work Orders Routing & Dispatch

SWORD™ is a complete Customer Service and Order management software application. SWORD™ has a robust capability for the creation of proposals, sales orders, services orders, estimates, contracts and invoices. Moreover, SWORD™ is a very powerful tool for tracking orders that need to be dispatched to field service personnel.

Plus, SWORD™ is ideal for Client Relationship Management (CRM) or Contact Management and includes contact and follow-up history logs.

SWORD™ includes solutions for the following service business challenges:

•	Service Orders, including Scheduling, Dispatch and Routing tools

•	Accounts Receivable, including Invoicing, Receipts Journal and Aging Reports

•	Customer Relationship Management (CRM), Letter and Proposal Campaigns

•	Execute Customer Satisfaction Surveys and Track the Results

•	Maintenance Plan Tracking and Documentation

•	Drag and Drop Scheduling Calendars for Service Orders and Personnel Scheduling

•	Track Expenses

SWORD™ is ideal for many types of businesses that have field technicians and other personnel that are dispatched or routed on service calls. Also, SWORD™ is popular among in-house maintenance and IT departments.

The application is compatible with QuickBooks® Customer, Items and Employee files. Optionally, Service Orders generated in SWORD™ can be easily transferred into QuickBooks® as Invoices using our *SCA QuickBooks link.

•	Multi-user capable and network-ready.

•	Runs in Win'95, Win'98, Win2000, Windows XP, Windows 2003 Server, Vista, Windows 7.

*SWORD™ with the optional Special Commerce Agent (SCA) for QuickBooks, provides a link so Customer data and Service Orders can be easily transferred to QuickBooks as Invoices.

(From 2 to 20 Users Optional)

Order 3 Users Licenses for the Price of 2

Help url: http://www.telcomgr.com?service_management_software.htm